Our Support

what we do

  • On-site Installation
    Our team has managed projects where hundreds of printers throughout large hospital chains have been deployed. We offer complete on-site product and system installation for hardware, software and integrated components. We will unpack and setup individual components as well as handle integration services such as connecting to existing databases and software applications. We will also perform a thorough test of Continue Reading...
  • On-site Training
    In addition to setting up and testing your solution to verify that it is working correctly, we also offer on-site training programs to help your staff quickly get up to speed on the new solutions and help them learn to run them efficiently. This includes teaching them how to perform simple on-site maintenance (like cleaning printers), address daily usability issues Continue Reading...
  • Personalized Support
    Our technical support includes both telephone and email support for most typical issues resulting from user error, installation problems or faulty equipment. It also includes optional on-site maintenance when the system environment demands the most efficient solution. Our phone support is always free to existing customers. Our Professional Services Team has the training and experience to get your system up Continue Reading...
  • Consultation
    Many of our systems are deployed during a Lab, Pharmacy, or full-scale HIS system conversion. Considerations must be made for handling new data, printing compatible bar-codes, testing data collection devices, scheduling hardware installation, training users, etc. In short, 'going live' with new systems is no small task. Multicard Healthcare offers our years of project management experience and team of Professional Continue Reading...