Multicard Healthcare offers responsive professional services to every customer, whatever their size or level of need. We have decades of experience satisfying our hospital clients' needs from pre-sales consultation to on-site installation, from customer training to ongoing maintenance.
We understand that to meet your needs we have to be available & ready to answer tough questions, offer reliable solutions & provide personalized support.
A service contract from Multicard Healthcare offers total support from beginning to end. We offer support services from maintenance to complete professional services with factory-trained and certified technicians so you never need to worry about your system. We have unparalleled experience in patient id and the healthcare industry, with product specialists and system engineers trained to help you develop the most efficient and effective solutions for your specific needs.
On-site Installation
Our team has managed projects were hundreds of printers through large hospital chains have been deployed. We offer complete on-site product and system installation for hardware, software and integrated components. We will unpack and setup individual components and then handle all integration services for connecting to your databases, software and other applications as needed. We will also do a thorough test of the complete system to make sure that everything is up and running properly.
On-site Training
In addition to setting up and testing your solution to verify that it is working correctly, we also offer on-site training programs to help your staff quickly get up to speed on the new solutions, but also help them learn to run them efficiently. This includes teaching them how to do simple on-site maintenance, like cleaning printers, to daily usability issues, like swapping supplies, understanding error messages, and ordering new media. We will instruct your personnel on preventative maintenance, and cover the basics on proper hardware and software uses.
Personalized Support
Our technical support includes both telephone and email support for most typical issues resulting from user error, installation problems or faulty equipment, but also includes optional on-site maintenance when the situation dictates it as the most efficient solution or when a maintenance agreement applies. Our phone support is always free to existing customers, and we will do everything we can to get your system up and running properly again.
Consultation
Many of our systems are deployed during a Lab, Pharmacy, or full-scale HIS system conversion. Considerations must be made for handling new data, printing compatible bar-codes, testing data collection devices, scheduling hardware installation, training users, etc. In short, 'going live' with new systems is no small task. Multicard Healthcare offers our years of project management experience and team of Professional Services personnel to ensure all the small details come together as efficiently as possible.
Identification, Access Control & Crisis Communication
In addition to Patient ID systems, and their related maintenance and training needs, Multicard also offers photo identification, access control, video surveillance, visitor management and crisis communication solutions, to help keep the personnel and property at your hospital, regional office or corporate headquarters safe, sound and secure. View our related hardware and software products at www.multicard.com, or ask us today about our integration services.
Contact our sales team today with any questions you may have about our professional services and to discuss the best plan for your needs and requirements.
